Question 1

Do the pins come individually packaged?

Accepted Answer

Yes. All pins come packaged in their own individual poly bag. We also offer other packaging options. Let us know when you submit your order and we’ll make sure each coin is packaged correctly.

Question 2

Can I get pins with my own artwork?

Accepted Answer

Yes. All of our products are customized to your specifications. Just send us an image, or notes of what you’d like and our design team will prepare a digital proof for you to review prior to ordering.

Question 3

What colors can I use for enamel pins?

Accepted Answer

We use the Pantone Solid Coated color system, which is industry standard for enamel products. If you already know your Pantone colors, just send them over. If not, no problem, our design team will use the best match. As part of your review we recommend you review the Pantone color swatches to confirm they match your designed look. Please note that colors on digital screens can vary from one screen to another.

Question 4

Can I create a custom backer card for the pins?

Accepted Answer

Yes! Backer cards are a great way to elevate the look of your pins. Backer cards can be customized to meet any specifications you’d like, single or double sided and various thicknesses.

Question 5

What options do you offer for pin backs/clutches?

Accepted Answer

We offer a variety of different pin backs and clutches. Depending on your preferences we’d recommend different clutches for your projects. Rubber clutch and butterfly clutch are complimentary with your pins. Magnet backs are convenient and avoid poking holes in clothes, but add significantly to the cost. We also offer Deluxe clutches.

Question 6

Can I customize the back side of my pin?

Accepted Answer

Yes! By default all of our pins come with a PinProsPlus backstamp. You can have that removed or customized by request. We can add your logo, a message, or anything else. Just let our team know during your design process and we’ll make it just how you’d like.

Question 7

Which style pin should I choose?

Accepted Answer

The right pin style depends on your design, purpose, and how you plan to wear it. Hard enamel is durable with smooth, polished surfaces; great for professional looks. Soft enamel is affordable with recessed color areas; great for classic styles. Die-struck offers a metal-textured look without color. Epoxy-coated pins add a glossy protective layer. 3D cast pins are fully sculpted for intricate designs.

Question 8

What pin sizes are available?

Accepted Answer

We can make your pins in any size. Typically: Less than 1 inch for professional suit lapel pins; 1 - 1.5 inch is the most popular size; Bigger than 1.5 inches is best for trading pins or detailed designs. Let our team know your use case for specific advice.

Question 9

Can I order a PVC (rubber) pin instead of a metal pin?

Accepted Answer

Yes! We offer PVC (rubber) pins in addition to traditional metal pins. PVC pins are flexible, lightweight, and perfect for designs that benefit from raised, 3D rubber detail. They’re especially great for playful, colorful, or durable designs used on bags, hats, uniforms, and more.

Question 10

What plating options are available for pins?

Accepted Answer

We offer Gold, silver, brass, copper, black nickel, dye metal, and antique variations. If you have another plating need let our team know and we’ll get you taken care of.

Question 11

Can I include sequential numbering on my pins?

Accepted Answer

Yes! Whether you want each pin to have a unique number or a limited edition series, we can stamp or engrave the numbers during production. Just let us know the numbering range and placement when you submit your order.

Question 12

Do you offer magnetic backing?

Accepted Answer

Yes. Magnet backs are a great option when you’d like to avoid pin holes in clothing, or just want an easy securing option. Typically magnet backing adds $1 per pin.

Question 13

Do you offer more eco-friendly options for packaging?

Accepted Answer

If you prefer, we can package your pins without plastic bags. Typically they are wrapped in paper to avoid damage during transit.

Question 14

What materials are the pins made out of?

Accepted Answer

Most of our pins are made out of iron, brass, or zinc alloy. We also offer PVC (rubber) pins. Each pin is then finished with your choice of plating to match your design.

Question 15

Can you make precious metal pins?

Accepted Answer

We can do gold plating that is 14k, but otherwise our materials are not based on any precious metal.

Question 16

Do you offer gift boxes for the pins?

Accepted Answer

Yes. We have a variety of additional packaging options for pins, including velvet boxes, plastic boxes, paper boxes, and velvet pouches.

Question 17

Can I combine Glow-in-the-dark and Glitter?

Accepted Answer

Yes! Just let our team know about your request and they’ll have it included in your design process.

Question 18

Can you make a pin without the nail + clutch on the back?

Accepted Answer

Yes! Similar to a ball marker in golf, this would be similar to a single sided coin.

Question 19

What are the shapes for USA rush printed pins?

Accepted Answer

Square, rectangular, circle and oval shapes are kept in stock.

Question 20

Do you offer glitter enamel?

Accepted Answer

Yes, we offer glitter enamel for both soft and hard enamel pins. Glitter enamel adds sparkle and texture, making your pin stand out with a vibrant, eye-catching effect.

Question 21

Do you offer glow in the dark enamel?

Accepted Answer

Yes, we offer glow in the dark enamel for pins, coins, and other custom products. The glow effect works best on lighter colors, like white or neon shades, and can be combined with other enamel colors for a unique look.

Question 22

Can a custom lapel pin have two different metal finishes like gold and silver?

Accepted Answer

Yes, this is called two-tone plating or dual plating. You’ll receive a digital proof showing how the different finishes will appear before production begins.

Question 23

Does the pin have to have metal borders or lines around each color on hard and soft enamel pins?

Accepted Answer

Yes, these metal borders are what is used to contain the color and give your design your desired look.

Question 24

What materials are the coins made out of?

Accepted Answer

Our coins are made from high-quality metals such as zinc alloy, brass, or iron, depending on the style and finish you choose. We also offer a variety of plating and finishes, including gold, silver, antique, black nickel, and more.

Question 25

Can I customize both sides of the coin?

Accepted Answer

Yes! Our products are customized to match exactly what you are looking for. Our design team will take your artwork or design ideas and prepare a digital proof for your review prior to production.

Question 26

Which style of coin should I choose?

Accepted Answer

All our coins are made unique to your requests. Most customers prefer coins that are 1.5 - 2 inches in diameter. We highly recommend 3D features or unique coin edges when applicable. Hard enamel coins will have a smooth face with less texture, while diestruck or soft enamel coins have a more textured feel.

Question 27

Can I include sequential numbering on my coins?

Accepted Answer

Yes! This is a common feature on the coins we produce. Whether you want each coin to have a unique number or a limited edition series, we can stamp or engrave the numbers during production.

Question 28

Do the coins come individually packaged?

Accepted Answer

Yes. All coins come packaged in their own individual PVC pouch. We can also package them in coin capsules or boxes.

Question 29

What coin sizes are available?

Accepted Answer

We’ve found most customers prefer coins between 1.5 and 2 inches. Anything under this is usually considered small, and over 2 inches would be considered big. That being said, we are happy to make your coins just as you’d like them.

Question 30

Can I get coins customized with my own artwork?

Accepted Answer

Yes. All of our products are 100% custom. Our design team will prepare a digital proof for you prior to production. We won’t start until the design is approved by you.

Question 31

What is the thickness of the coins?

Accepted Answer

Our standard coins typically range from 2mm to 5mm thick, depending on the style and design. Thicker coins provide a more substantial feel, while thinner coins can be lighter and more flexible.

Question 32

Do you offer custom samples?

Accepted Answer

Yes. We offer custom samples priced at $200 per design. If you proceed with a full order with no modifications, $125 of that will be applied to the full order as a credit. Prior to placing an order, our team will provide you with a digital proof to review.

Question 33

Do you offer generic samples?

Accepted Answer

Yes! Just let your sales rep know and they’ll send you a couple of generic samples. We’ll do our best to provide samples that are close to the unique elements of your desired product, but we can’t guarantee exact matches.

Question 34

What is the minimum quantity I can order?

Accepted Answer

Our minimum quantity order for pins, patches and coins is 50 pieces. Medals and belt buckles can be ordered in any quantity.

Question 35

Can I get a quote?

Accepted Answer

Yes. Follow the Free Quote request button on this page, or email us at sales@custompinsnow.com.

Question 36

Can I order multiple designs and still receive the price break?

Accepted Answer

We will price your order based on the total pins being ordered and the total number of designs. Generally you see a bigger price break for the more pins you order.

Question 37

Can I see a proof before I purchase?

Accepted Answer

Yes. Prior to starting production we will provide a digital proof for your review and approval.

Question 38

Can I see multiple variations of the same design and pick the one I like best?

Accepted Answer

Yes. We can do various variations for you. If we are doing more than 2-3 designs we’ll likely ask you to pay a 10% deposit to cover the designer’s time. That deposit will be used as a credit to your full order.

Question 39

Can I place a reorder but change the size or product?

Accepted Answer

Yes. Send an email with your prior order’s artwork ID and we can resize prior to placing a new order.

Question 40

Can I cancel after I place the order?

Accepted Answer

You can cancel anytime prior to production. Production begins after the final approval has been given on the digital proof.

Question 41

Will you update my price if my size changes during proofing?

Accepted Answer

Yes. During the design process we’ll inform you of any changes to pricing based on size changes or other modifications to details originally requested.

Question 42

Can I adjust the artwork after I order?

Accepted Answer

Artwork can be modified up until the final approval and production is started. Once production is started we are no longer able to make any changes.

Question 43

Will my logo/design work as an enamel pin?

Accepted Answer

Absolutely. Most logos and designs can be turned into great looking pins. When you send in your artwork, our design team will review and put it into a production ready proof. If anything needs to be adjusted, we’ll make those recommendations and provide a free digital proof.

Question 44

What file formats do you accept?

Accepted Answer

We’ll take almost any file format. If you have a vector file (.ai, .eps or .svg) that’s ideal. If all you have is a photo or screenshot that’s fine too; our design team will clean it up.

Question 45

If I send in a physical pin, can you match it?

Accepted Answer

Yes. If there are unique elements that you’d like duplicated, our team will recreate the design, color, size and overall look as closely as possible. Please note, slight variations are normal in production.

Question 46

Is it possible to cut out a portion of my design?

Accepted Answer

Yes. Cutouts work great for shapes inside letters, really unique outlines, or design elements that need see-through effects. Some cutouts may require an additional setup cost.

Question 47

Do you charge for artwork?

Accepted Answer

We generally provide a free artwork design for all orders. If you are looking for multiple designs we may request an initial deposit which will be fully applied to your final order.

Question 48

How quickly can I receive the rush products?

Accepted Answer

Standard turnaround time is 2-3 weeks. Soft enamel/diestruck products can be produced faster than hard enamel. We also offer in-house offset printed pins that can usually be delivered within 72 hours with a rush fee.

Question 49

Are the rush products made domestically or overseas?

Accepted Answer

Rush orders under 10 days are made domestically. All other rush products are made and shipped from overseas.

Question 50

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, ACH/Wire/Bank Transfers, and payment by check.

Question 51

Do you accept purchase orders?

Accepted Answer

We understand certain organizations require PO submittal. If this applies to you, please let us know and we can accept a purchase order to start an order.

Question 52

Where do you ship from?

Accepted Answer

All products are either shipped from our office in Utah, or directly from the factory overseas.

Question 53

Is shipping included in the price of my order?

Accepted Answer

Yes. We will ship to a single location included in your quoted price. Multiple locations will be assessed an additional shipping fee.

Question 54

Do you ship internationally?

Accepted Answer

Yes. Shipping rates to international locations will be calculated based on weight, dimensions, and applicable taxes/fees in the destination country.

Question 55

Can I return my order if I do not like it?

Accepted Answer

Our orders are completely custom, produced based on your approval of a digital proof. Unless it is a quality issue, we are unable to accept returns for products produced based on the approved artwork.

Question 56

What if I receive the incorrect quantity?

Accepted Answer

If there is a variance from the approved artwork, we’ll correct it at no cost to you. Spelling errors or other elements included on the approved artwork proof are not eligible for a free fix.

Question 57

How quickly should I hear back from customer support?

Accepted Answer

During business hours you should hear back from us within 1 hour. If you haven’t heard back within a couple of hours during the normal work day, please check your spam folders or give us a call at 385-332-4553.

Question 58

Are your products made in the USA?

Accepted Answer

We offer both USA made and overseas production options. If you have a specific question about a specific product and whether it can be produced in the U.S. please contact us.

Question 59

Do you charge setup, mold, or shipping fees?

Accepted Answer

Our pricing is all-inclusive. We’ll never surprise you with a shipping fee or additional charge for your molds.

Question 60

Do you have a quality guarantee?

Accepted Answer

We stand behind the quality of our products. If there are any quality issues on your delivered order, please email us pictures and a description of the issue and we will address it accordingly.

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