Frequently Asked Questions
About Ordering

What is the minimum quantity I can order?

Our minimum quantity order for pins, patches and coins is 50 pieces. This ensures we offer you the most competitive prices.

Medals and belt buckles can be ordered in any quantity.

Can I get a quote?

Yes. Follow the Free Quote request button on this page, or email us at sales@custompinsnow.com.

Can I order multiple designs and still receive the price break?

We will price your order based on the total pins being ordered and the total number of designs. Generally you see a bigger price break for the more pins you order.

Price for one pin?

Our minimum quantity order for pins is 50 pieces.

Can I see a proof before I purchase?

Yes. Prior to starting production we will provide a digital proof for your review and approval.

Can I see multiple variations of the same design and pick the one I like best?

Yes. We can do various variations for you. If we are doing more than 2-3 designs we’ll likely ask you to pay a 10% deposit to cover the designer’s time. That deposit will be used as a credit to your full order.

Do I need to approve the proof again for a reorder?

Prior to starting production on a reorder we’ll send the digital proof again for you to approve and confirm that the details are correct.

Can I place a reorder but change the size or product?

Yes. Send an email with your prior order’s artwork ID and we can resize prior to placing a new order.

Can I order an odd quantity that is not listed?

Yes. You can order any quantity over our minimum order quantity (MOQ) of 50.

Will you update my price if my size changes during proofing?

Yes. During the design process we’ll inform you of any changes to pricing based on size changes or other modifications to details originally requested.

Can I reorder a different amount?

Yes. Our minimum quantity order is 50 pieces. You may either submit a new purchase online, or email us with your prior order’s email thread. We keep all artwork on file for 10 years.

Can I place an order over the phone?

All orders must be placed online. We are unable to take payment over the phone.

Can I adjust the artwork after I order?

Artwork can be modified up until the final approval and production is started. Once production is started we are no longer to make any changes.

Can I update the order quantity during the proofing process?

Yes. With your final approval we’ll confirm the quantity you’d like to order with any additional price breaks included.

How do I reorder?

Please email us in the same thread as your prior order, or submit a new request online.

Questions About Rush Orders

How quickly can I receive the rush products?

Standard turnaround time is 2-3 weeks for most of our products. Depending on the type of product and style of product we are slightly faster or slower than that.

If you need something in a rush, soft enamel/diestruck products can be produced faster than hard enamel products. Let us know your deadline and we’ll let you know what we can do.

We do offer in-house offset printed (or photodome) style pins. These can usually be delivered within 72 hours with a rush fee.

What products can be rushed?

We offer in-house offset printed (or photodome) style pins. These can usually be delivered within 72 hours with a rush fee.

Soft enamel/diestruck products usually have a faster turnaround time than hard enamel products.

Can the rush products be custom shaped?

Depending on your time line we can rush fully customizable products. If you need something in under 10 days we usually are limited to stock shapes that we carry here at our USA office.

Are backer cards an option for the rush pins?

Yes. Please note it may delay delivery 2-3 days to allow time for packaging.

Why choose a custom rush printed pin?

Unlike traditional enamel pins, offset printed pins can reproduce full-color designs, gradients, and intricate details without limitations.

It’s the ideal choice when time is tight but you still want your pins to look professional and vibrant.

Are the rush products made domestically or overseas?

Rush orders under 10 days are made domestically. All other rush products are made and shipped from overseas.

Is magnetic backing an option for the rush pins?

Our in-house offset printed pins that can be delivered under 10 days don’t have an option for magnetic backing.

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