Our orders are completely custom, produced based on your approval of a digital proof. Unless it is a quality issue, we are unable to accept returns for products produced based on the approved artwork.
We are unable to offer any resolution if your product was delivered over 30 days ago.
If there is a variance from the approved artwork, we’ll correct it at no cost to you. Spelling errors, or other elements that were included on the approved artwork proof are not eligible for a free fix.
Delays related to third party shippers (UPS, FedEx, etc.) are not eligible for returns or refunds if they miss an event.
Please send us an email with photos and a description of the issue and we will address on a case by case basis.
If there is a variance from the approved artwork, we’ll correct it at no cost to you. Spelling errors, or other elements that were included on the approved artwork proof are not eligible for a free fix.
If you find an issue with the final product, please email us with photos and a description of the issue and we’ll address appropriately. Please note, we are unable to resolve any issues that are brought to our attention over 30 days after delivery.
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